Playing phone tag with Pelephone

February 15, 2012 by · Leave a Comment
Filed under: A New Reality, Business, General, Israeliness, Life, Technology 

One of the most prevalent past times in Israel is bashing the cell phone companies. Nobody can really ascertain whether Cellcom, Pelephone or Orange is actually the worst at customer service, rates, and monthly bills with hidden charges that are impossible to understand, but suffice it to say that they’re all competing for number one.

Recent deregulations have allowed other companies to enter the market, like Rami Levy, primarily known for his discount supermarket chain. Early reports point to greatly reduced costs and packages and bode well for future competition which will hopefully lower costs all around and increase the elusive beast here in Israel known as customer service.

Take, for example, my recent experience with Pelephone, the company that services my teenage son’s phone. He’s admittedly got a problem with time management, and can speak for hours with his girlfriend without realizing it. This has led to exorbitant bills in the past, and the severe decision to cut off all of his outgoing calls for prolonged periods of time.

Whenever the three-month no-phone period ends, we try once again, and invariably end up cutting him off before the next month is completed. We were just in that situation recently, when after a three-month break, his full phone use was reinstated.

After about five days, I checked online and saw that he had basically used up his monthly allotment of minutes provided in the phone package we had signed up for. I went to him and told him the situation, said I didn’t want to block his calls again, but that he needed to essentially stop making calls, barring emergencies, for the rest of the month.
After another 10 days passed, in which I regularly reminded him to keep his phone use down, he came to me and said that, “Dad, maybe you should block my outgoing calls again.”
It was like an addict reaching out for help. I decided to call Pelephone customer service in order to find out what the amount was that he had accumulated in those three weeks. Surprisingly, I was connected to a rep without too long a wait, and gave her my info, and my request for the current bill.

It was what I expected. “The amount is NIS 1,050,” she said.
Now, you have to realize how long someone has to be on the phone to accumulate such a bill (of almost $300) – high powered businessmen talking to Japan daily don’t reach such heights!

I immediately told her I wanted to block all outgoing calls for the next three-month period. And her response was classic Israeli: “Why?”

Temporarily stunned by her lack of understanding, I rebounded and said, “First of all, it’s none of your business why, and secondly, isn’t it obvious?”

She decided to let it go and put through the order, thus blocking his phone. So, if you don’t hear from my son for the next three months, you’ll know why.

Cat Power cancels TA show over Palestinian issue

Just days after Madonna announced that she’d be opening up her world tour in Israel and spending two weeks in Tel Aviv prior to the debut rehearsing with her massive support crew, her antithesis – both musically, philosophically, and now apparently politically – Cat Power – abruptly announced the cancellation of a show in Tel Aviv three days before it was scheduled to take place.

Power, one of the most respected indie rockers over the last 15 years, was scheduled to perform for the first time in Israel on Sunday night at Reading 3 in Tel Aviv. However, on Thursday, the singer, whose real name is Chan Marshall, posted a message on her Facebook account expressing a change of heart.

“Due to much confusion in my soul, playing for my Israeli fans w/such unrest between Israel and Palestine I can’t play, as I feel sick in my spirit. XX,” she wrote.
She also tweeted: “Music is healing and it is not humane if all cannot have the choice, the right, to attend,” apparently referring to Palestinians who would not be able to travel to Tel Aviv to see the show. The announcement came after Power had tweeted earlier in the week asking her fans to “find a show in Ramallah… for the people of Palestine”.

So what’s wrong with this picture? Does Cat Power actually think there are Palestinians in Ramallah – or anywhere else – who would come out to see her in concert? Even Paul McCartney and Leonard Cohen realized that there’s not enough of an audience for Western music among our neighbors, and they found other ways to show their solidarity for the plight of the innocent members of Palestinian society affected by the situation, whether you believe it’s caused by Israel or by their own leadership. McCartney visited a Palestinian music school and Cohen donated the proceeds from his concert to a fund for reconciliation between Israelis and Palestinians.

With a little thought, Cat Power could have come up with something to ease her pained conscience. Ironically, as a friend pointed out on Facebook, the night before her decision to cancel, she performed in Turkey, the same day that Turkish troops killed 13 Kurdish rebels who have been fighting for autonomy in Turkey’s Kurdish-dominated southeast since 1984.

I guess Elton John wasn’t right when he defiantly roared from the stage at Ramat Gan Stadium in 2010 that musicians “don’t cherry pick our conscience” over where to perform. Cat Power seems to do it just fine.

Israeli TV ad too ‘HOT’ for Iran to handle

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One thing Israelis can take pride in is their dark, subversive sense of humor.
Iran’s aiming to complete their nuclear program and aim missiles at Tel Aviv? No problem, let’s use it as a comedic backdrop.

That’s the case anyway with the current TV ad campaign by cable provider HOT, which is promoting its ‘on-demand’ epidsodes of the popular spy-comedy show ‘Asfur’ by offering a free Samsung Galaxy tablet as enticement for prospective customers to sign up for the on-demand package.

In the ad, a bored Mossad agent stationed in Iran, apparently to monitor Iran’s nuclear development, meets up with three characters from the show who are also clandestinely in the country dressed as women. Sitting in a café, the agent shows off the Samsung Galaxy, explaining that he used his downtime to use the on-demand option to watch episodes of ‘Asfur.’

At the end of the clip, one of the three Asfur accidentally pushes an application on the tablet over the frantic efforts of the agent, and a nuclear reactor is detonated in the background.

Typical Israeli sophomoric, whistling in the dark, hilarious humor. But evidently neither Iran nor Samsung are seeing the levity in it. According to a report in The Jerusalem Post sourcing Iran’s Press TV, Arsalan Fat’hipour, who heads the Iranian parliament’s energy committee, said over the weekend that Tehran was considering imposing a complete ban on buying all Samsung products. And, of course, they’ll probably aim their first operational nuke at the HOT corporate offices.

Meanwhile Samsung issued a statement saying, “Samsung Electronics is aware of a recent news report in Iranian media regarding an advertisement aired by HOT cable network of Israel. This advertisement was produced by HOT cable network without Samsung’s knowledge or participation… As a member of the global community, Samsung is committed to demonstrating respect for all people and cultures around the globe.”

The question is, how did Iran know that HOT was even airing the ads? Do they have spy here who subscribes to the company’s ‘Three-in-one” cable/Internet/phone service? If so, I hope they’re just as frustrated as the rest of us at having ‘You, Me & Dupree’ screening a million times a month on its movie channels. But I also hope he doesn’t have an itchy trigger finger.

Sabras battle it out in court

Kishkashta and Shpitzik - separated at birth?

We all know that the nickname for Israelis is sabra. Now, I’m not saying that our natives are really prickly, argumentative and volatile, but it appears that in our country, even cartoon cacti can’t get along.

On one side we have Kishkashta, the thorny singing star of Israeli Educational TV’s children’s broadcasts for over 30 years. And on the other side is Shpitzkik, the spiky sabra mascot designed for the Israel Olympic Committee and the team of athletes headed to the Olympics this year.

IET has filed a motion with the Tel Aviv District Court to prevent the IOC from using Shpitzik because they say the two mutant sabras are too similar in appearance.

This case is actually being covered, and while not as urgent as the continuation of the Israeli-Palestinian peace talks, it is causing nail biting and nervousness among cartoon plant life around the country.

According to a report in The Jerusalem Post, Kishkashta made his first TV appearances in the 1970s, as part of the children’s show Ma Pit’om! (“What on Earth!”), and became known for his deep, somewhat lugubrious voice and signature song “They call me Kishkashta.”

In December, the IOC chose Shpitzik, a jaunty cactus clad in Israel’s official Olympic strip, as the mascot that will accompany the Israeli delegation to the London 2012 Olympic Games later this year.

The case is in court now, and our wise judicial sages will undoubtedly and down a just ruling. Sabras everywhere are bristling waiting for the answer. But in my mind, you can’t beat Kishkashta’s talent.

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Nostalgia Sunday – Cinema Savion saved!

The best sort of mayor, it is said, is one who can keep real estate developers under control. Look at some of the architectural monstrosities surrounding us and one has to conclude that modern Israel has had very bad luck with city management. Some lovely buildings have been torn down with the occasional commemorative plaque or, worse yet, commemorative structure erected as an afterthought.

Some of the silliest examples: Talitakumi in front of Jerusalem’s HaMashbir LeZarchan, a strangely out of place wall-and-clock structure intended to replicate the front of a girl’s school that was razed to make room for the department store. The gate leading to Gymnasia Herzliya in Tel Aviv was thrown up by sentimental, well-meaning people in recognition of the original structure, demolished to make way for the Kolbo Shalom. And does anybody know that the Gan HaIr mall and residential complex was named for the municipal zoological garden that once stood there?

The most unsung of all are the movie houses, most of them shuttered for decades, fall deeper and deeper into disrepair until they are destroyed to make room for malls, tall buildings and parking lots. No one remembers Tel Aviv’s majestic Mugrabi Cinema or Jerusalem’s historic Edison.

Nonetheless, a small victory was achieved a little over a week ago when high-rise developers were forced to change a plan to tear down Bay Yam’s historic Savion Cinema. The victory belongs to a local activist group of Bat Yam residents, artists and the Society for Preservation of Israel Heritage Sites who objected to the demolition and proposed a synthesis of old and new structures.

In its heyday, Bat Yam boasted six movie houses. The Savion Cinema was built in 1957 and — in line with the global trend – closed in the 1980s. “However it remained an architectural icon because of its facade which was characterized by a weave of concrete block units,” states The Marker.

Icon or not, the building was in bad shape. Its most recent tenant: a dollar store in what was once the movie-house’s lobby.

According to The Marker, the design for a 25-story tower by architect Ilan Pivko, will be modified in accordance with preservation plan for the building. The building — a luxury residence and prestigious office space — is a flagship project for the Bat Yam municipality which wants to develop the run-down neighborhoods adjacent to Jaffa. The preservation plan calls for the street-facing facade to remain intact.

One look at Pivko’s work and its clear that adapting his design to the new guidelines goes against his post-modernist grain. He does not favor keeping the facade as is and suggests a modular solution instead. “One can reconstruct, dismantle or in some other way create an interior element within the structure.” How Pivko handles this challenge remains to be seen… he has done this sort of thing before… but if he wanted to do it with the Savion, he would have worked it into the original design…

Hmmm… one gets the feeling that this issue isn’t over just yet.

Whether or not the Savion Cinema facade remains on the street level or whether, in the end, Pivko’s lobby will simply feature a bold construction of recycled concrete filigree, the real significance of the decision is a precedent set in curbing real estate developers’ ability to destroy old structures without recognizing their historic value. Hopefully, that means recognition not just in the form of an incidental plaque, statue or clock, but as part of the planning, putting real thought into paying homage to what came before.

The Savion Cinema photos were taken by architect Sharon Raz who is a one-man documentary powerhouse with a particular interest in Israel’s old cinemas. See his Disappearing Architecture and Disappearing Cinemas sites as well as his Natush blog for more photos and information.

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